Frequently Asked Questions

So if you are confident of all the systems and processes required to prepare your designs for production without incurring costly mistakes and wasting precious time, then you most certainly don’t need our services.

But if you want to do everything in your power to increase your likelihood of success, then Interconnected’s range of services will certainly come in handy.

For the initial discovery and roadmapping discussion session, the more information you can give us about your idea, the better. You might have simple drawings in a notebook (or even just a paper napkin from the bar where you had your brainstorm!), basic research on your closest competitors, ideas about who your ideal customers would be, etc. The more you can provide us with, the more we have to work with and the faster we can get going on your project.

P.S. it is always wise to come prepared with a full list of any questions you might have so you can maximise the time we have together in our sessions.

We conduct both offsite and online research for our clients’ brands. Offsite refers to any requested undertaking of time outside of the office to perform tasks pertaining to the development of a product. This could be going to retail stores to examine like products in order to replicate construction or fabric content.

Online research refers to each instance where a link is shared or information is being sought as part of developing a product. It must be viewed in order to contribute to the development of a product, style, size, costing, etc.

Both research methods are to be able to come to a conclusion for each product in the area of construction, size offering, recommended retail prices and what price points the market is willing to bear. This research is vital to the success or failure of a product.

The short answer is: no. Usually, we will request for a down payment before work commences and the amount is generally 30% of the total price quoted. The remaining payment is payable in stages as specified in the service level agreement that we will prepare for you.

We understand that cash flow is often a big issue for new businesses, especially startup labels that do not yet have a source of income they can rely on. To be fair to all parties involved, including our team members, we ask that you inform us as soon as possible when financial difficulties arise. We are problem-solvers at heart and would love to help you figure out possible solutions to your problems. Unfortunately, if progress payments are not made as agreed, we will be unable to continue working and cannot handover any materials, documents, patterns, or samples until payment is made.